Erie Home Reviews on GuildQuality Explained

The reviews of Erie Home on GuildQuality – which you can read by going to guildquality.com/erieconstruction – are instrumental in helping us to continually improve as a home remodeling company. We partnered with GuildQuality in 2011 as a means of giving our customers the opportunity to provide us feedback via a professionally designed and easy to use online surveying platform. Erie Home reviews on GuildQuality are submitted by actual people, and their responses are conveniently grouped by service category. Service categories include roof installation, siding installation, kitchen remodeling, window replacement, and more. With a customer feedback response rate of 66 percent, GuildQuality reviews have enabled us to both capture and use customer opinion better than any other review site or customer feedback collection method. GuildQuality has helped us to become a better business.
What is GuildQuality and how, exactly, does it work?
It is a third-party customer survey administrator primarily serving the surveying needs of builders, remodelers, real estate developers, and home services contractors. By soliciting customer reviews on behalf of its clients, GuildQuality is a valuable intermediary that empowers those who choose to participate to provide open, honest, and comprehensive input. While the average response rate is about 70 percent, many GuildQuality clients enjoy a response rate of over 90 percent. Using feedback collected from survey respondents, GuildQuality is able to generate custom reports that allow its clients to monitor performance trends on a product, service, departmental, geographical, or employee basis. GuildQuality can even use the information contained in its reviews to benchmark a client’s performance against a customized comparison peer group.